User research service to reduce uncertainty
I investigate how people interact with products and services. Identify what works, what frustrates them, and what opportunities are overlooked. Taking the practices of design, so that the teams can prioritize with clarity and build on solid foundations, not on assumptions.

Service Design & Customer Experience
Transform the research into action: design services complete and specific to each contact point —to-digital, physical and human— that sets up the experience. Identify the gaps between what is offered, and they lived, and define an architecture of viable service that ensures consistency in every interaction, and creates value for both the user and the organization.

Digital product design services, from strategy to tangible interfaces
Design digital products from the real problem: I valid hypotheses and translate findings into flows, architecture and prototypes tested with users. I assure you that the result is usable, aesthetically strong, to solve a particular problem and provide tangible value to people and business.

Co-creation & facilitation services
Facilitated processes and mentoro teams to discover their own solutions. Design and conduzo workshops where teams in various aligned objectives, define problems and create responses collaborative. As a mentor, accompany you to make strategic decisions, prioritize, and validate your ideas with users before developing.

I lead end-to-end strategic projects for organizations, translating user insights into actionable digital products, service designs, and sustainable transformation roadmaps. My role involves guiding teams through change—embedding agile methodologies, fostering public innovation, and applying circular economy principles—to deliver human-centered solutions that are impactful, technically sound, and economically viable.
I join client teams as an on-demand expert to lead critical project stages requiring deep expertise—from discovery & strategy to service design, digital product, or data visualization. Operating seamlessly under your brand and within your workflows, I provide focused methodological rigor and strategic depth with full confidentiality and goal alignment.